Based on public reviews and response behavior.
200 reviews over 37 days (about 165 per month). Busiest month: 68% of reviews — one month dominates this sample. Languages: en 100%, zh 1%.
Auto Parts & Accessories average: score 60.8, rating 4.38 stars, reply rate 35.7%, over 682 ranked companies · benchmark 6 Oct 2026
Score
52.4
Industry average 60.8
8.4 below average
Rating
4.33
Industry average 4.38
0.05 below average
Reply rate
—
Industry average 35.7%
not measured
Among ranked Auto Parts & Accessories companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 20% negative
Covering September 2026 — 65 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 19% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 682 ranked companies in Auto Parts & Accessories (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 6% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 175 mentions with a sentiment score of 78.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
