Based on public reviews and response behavior.
107 reviews over 2,529 days (about 1.3 per month). Busiest month: 15% of reviews. Languages: en 50%, fr 16%, ru 15%.
Flight & Hotel Booking average: score 66.6, rating 4.32 stars, reply rate 44.1%, over 1,418 ranked companies · benchmark 9 Oct 2026
Score
69.9
Industry average 66.6
3.3 above average
Rating
4.36
Industry average 4.32
0.04 above average
Reply rate
—
Industry average 44.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 19% negative
Covering August 2026 — 13 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 0% negative and 8% neutral.
Share of theme mentions
Themes extracted from 107 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,418 ranked companies in Flight & Hotel Booking (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 14% of reviews against an industry average of 44%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 42 mentions with a sentiment score of 83.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
