British Passport Pro

Flight & Hotel Booking • Atlantabritishpassportpro.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−0.5 vs. last month4.96 ★ average rating · 533 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#111of 225

Top 49% · Upper Half

#1 (best)#225 (worst)

#109Peer

#110Peer

#111This company

#112Peer

#113Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%

positive

Positive90%
Neutral1%
Negative9%

Sentiment Balance

Covering March 2020 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 529 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.3%

Loyalty

16.7%

Product Quality

15.7%

Onboarding

13.1%

Response Speed

10.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW6/100

6/100

signal score

•Built from a negative-review share of 16.0% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating

5★

97.7%

4★

1.5%

3★

0.4%

2★

0.2%

1★

0.2%

Based on 533 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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