Motatos

Food & Beverage • United Kingdommotatos.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−16.6 vs. last month3.72 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#508of 551

Top 92% · Bottom Tier

#1 (best)#551 (worst)

#506Peer

#507Peer

#508This company

#509Peer

#510Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 37% negative

62%

positive

Positive62%
Neutral2%
Negative37%

Sentiment Balance

Covering October 2023 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.3%

Product Quality

15.6%

Pricing

13.1%

Loyalty

11.3%

Response Speed

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100

68/100

signal score

•Built from a negative-review share of 37.0% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

54.8%

4★

11.3%

3★

6.8%

2★

5.6%

1★

21.4%

Based on 602 analyzed reviews. Sentiment is slipping: 11.1% of reviews in the last three months were positive, compared with 75.1% in the three months before that.

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