Based on public reviews and response behavior.
1,150 reviews.
Jobs & Recruitment average: score 69.6, rating 4.39 stars, reply rate 43.1%, over 424 ranked companies · benchmark 1 Nov 2026
Score
39.3
Industry average 69.6
30.3 below average
Rating
3.45
Industry average 4.39
0.94 below average
Reply rate
—
Industry average 43.1%
not measured
Among ranked Jobs & Recruitment companies
Only companies with enough recent, scoreable reviews are ranked.
54% of reviews positive, 45% negative
Covering August 2026 — 16 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 69% negative and 0% neutral.
Share of theme mentions
Themes from the 1,150 most recent reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Monster presents a deeply divided customer sentiment picture that reflects a business at an inflection point. Across 14,073 reviews, the company holds an average rating of 3.13 out of 5, with positive and negative sentiment nearly deadlocked at 44.8% and 43.0% respectively — a statistical near-tie that signals neither loyalty nor outright rejection, but chronic underperformance.
Monster's churn risk score of 19.4 out of 100 appears deceptively favorable in isolation, but the underlying review data reveals structural vulnerabilities that this metric does not fully capture. The clearest churn signals are the persistent and repeated failures in job-matching relevance — a core value proposition failure.
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