Customereye

Indeed

Jobs & Recruitment • United Stateswww.indeed.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

34/100
+5.4 vs. last month2.88 ★ average rating · 1,250 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#76of 78
Top 97% · Bottom Tier
#1 (best)#78 (worst)
#74Peer
#75Peer
#76This company
#77Peer
#78Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 54% negative

43%
positive
  • Positive43%
  • Neutral3%
  • Negative54%

Sentiment Balance

Covering August 2026 — 122 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 34% of reviews in this period, with 65% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,250 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
18.4%
Customer Support
17.3%
Communication
16.3%
Product Quality
13.3%
Onboarding
9.9%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100
81/100
signal score
  • Built from a negative-review share of 54.2% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating
5
35.0%
4
8.6%
3
7.2%
2
7.5%
1
41.7%

Based on 1,250 analyzed reviews. Sentiment is slipping: 30.9% of reviews in the last three months were positive, compared with 37.9% in the three months before that.

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