Customereye

NCSA College Recruiting

Jobs & Recruitment • United Stateswww.ncsasports.org

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

65/100
−12.5 vs. last month3.96 ★ average rating · 1,364 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#17of 78
Top 22% · Top Tier
#1 (best)#78 (worst)
#15Peer
#16Peer
#17This company
#18Peer
#19Peer

Overall Customer Sentiment

Category Leader

73% of reviews positive, 25% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering July 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 30% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,275 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.3%
Product Quality
16.3%
Onboarding
13.7%
Loyalty
12.2%
Communication
10.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • •Built from a negative-review share of 25.3% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5★
66.2%
4★
6.4%
3★
3.7%
2★
4.5%
1★
19.2%

Based on 1,364 analyzed reviews. Sentiment is slipping: 58.1% of reviews in the last three months were positive, compared with 69.7% in the three months before that.

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