Based on public reviews and response behavior.
600 reviews over 57 days (about 320 per month). Busiest month: 52% of reviews — one month dominates this sample.
Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,979 ranked companies · benchmark 15 Oct 2026
Score
43.6
Industry average 61.8
18.2 below average
Rating
3.64
Industry average 4.22
0.58 below average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering December 2024 — 42 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 36% negative and 2% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,979 ranked companies in Food & Beverage (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.176 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 43.6 sits in the bottom quarter of about 3,000 ranked Food & Beverage companies (25th percentile: 53, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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