Customereye

Caffè Nero

Food & Beveragecaffenero.com

Review data last updated .

Based on public reviews and response behavior.

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131 reviews over 343 days (about 12 per month). Busiest month: 15% of reviews. Languages: en 99%, sv 2%.

Overall Score

37/100
+1.7 vs. last month2.60 ★ average rating · 131 reviews
37/100 from 131 reviews over 11 months, moderate confidence.

Food & Beverage average: score 63.2, rating 4.22 stars, reply rate 33.1%, over 2,881 ranked companies · benchmark 25 Oct 2026

Score

36.8

Industry average 63.2

26.4 below average

Rating

2.60

Industry average 4.22

1.62 below average

Reply rate

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Industry average 33.1%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2683of 2881 ranked in Food & Beverage
Top 93% · Bottom Tierup 57 from last month
#1 (best)#2881 (worst)
#2681Peer
#2682Peer
#2683This company
#2684Peer
#2685Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

52% of reviews positive, 47% negative

52%
positive
  • Positive52%
  • Neutral2%
  • Negative47%

Sentiment Balance

Covering August 2026 — 12 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Pricing
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Loyalty
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Product Quality
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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