Customereye

Chocolate Express

Food & Beveragechocolate-express.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

57 reviews over 2,340 days (about 0.7 per month). Busiest month: 9% of reviews. Languages: en 100%.

Overall Score

37/100
Short observation window (2340 days)
2.54 ★ average rating · 57 reviews
37/100 from 57 reviews over 1 months, limited confidence. trend not shown: window under six months.

Food & Beverage average: score 63.2, rating 4.22 stars, reply rate 33.1%, over 2,881 ranked companies · benchmark 25 Oct 2026

Score

36.7

Industry average 63.2

26.5 below average

Rating

2.54

Industry average 4.22

1.68 below average

Reply rate

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Industry average 33.1%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2690of 2881 ranked in Food & Beverage
Top 93% · Bottom Tier
#1 (best)#2881 (worst)
#2688Peer
#2689Peer
#2690This company
#2691Peer
#2692Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

54% of reviews positive, 46% negative

54%
positive
  • Positive54%
  • Neutral0%
  • Negative46%

Sentiment Balance

Covering March 2021 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Loyalty
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Response Speed
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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