Based on public reviews and response behavior.
2,518 reviews over 3,021 days (about 25 per month). Busiest month: 4% of reviews. Languages: en 54%, unknown 27%, zh 17%.
Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026
Score
36.7
Industry average 52.0
15.3 below average
Rating
1.84
Industry average 3.33
1.49 below average
Reply rate
—
Industry average 18.6%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
19% of reviews positive, 80% negative
Covering August 2026 — 37 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 76% negative and 3% neutral.
Share of theme mentions
Themes from the 2,518 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 391 ranked companies in Food & Dining (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.433 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.266). Review the worst months in the trend data to identify specific operational or product issues.
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