Customereye

MEL Science

Professional Services • United Kingdommelscience.com

Review data last updated .

Based on public reviews and response behavior.

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223 reviews over 3,981 days (about 1.7 per month). Busiest month: 4% of reviews. Languages: en 98%, unknown 1%, fr 0%.

Overall Score

68/100
3.50 ★ average rating · 223 reviews
68/100 from 223 reviews over 33 months, moderate confidence.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

68.4

Industry average 66.2

2.2 above average

Rating

3.50

Industry average 4.38

0.88 below average

Reply rate

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Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#685of 1436 ranked in Professional Services
Top 48% · Upper Half
#1 (best)#1436 (worst)
#683Peer
#684Peer
#685This company
#686Peer
#687Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

60% of reviews positive, 39% negative

60%
positive
  • Positive60%
  • Neutral2%
  • Negative39%

Sentiment Balance

Covering June 2026 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
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Pricing
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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