Instrumart

Professional Services • United Statesinstrumart.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+1.4 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#405of 517

Top 78% · Bottom Tier

#1 (best)#517 (worst)

#403Peer

#404Peer

#405This company

#406Peer

#407Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 24% negative

73%

positive

Positive73%
Neutral3%
Negative24%

Sentiment Balance

Covering August 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.4%

Delivery Shipping

16.3%

Response Speed

13.9%

Product Quality

12.6%

Loyalty

8.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 32.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

84.5%

4★

10.3%

3★

2.0%

2★

1.5%

1★

1.7%

Based on 600 analyzed reviews. Sentiment is slipping: 92.9% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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