The Cary Company

Professional Services • United Statesthecarycompany.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−37.8 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#404of 517

Top 78% · Bottom Tier

#1 (best)#517 (worst)

#402Peer

#403Peer

#404This company

#405Peer

#406Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 25% negative

74%

positive

Positive74%
Neutral1%
Negative25%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.0%

Delivery Shipping

20.2%

Response Speed

13.7%

Product Quality

12.8%

Onboarding

9.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 37.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

83.7%

4★

6.0%

3★

2.5%

2★

4.0%

1★

3.8%

Based on 600 analyzed reviews. Sentiment is slipping: 88.6% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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