Customereye

Dvor

Professional Services • United Stateswww.dvor.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−22.5 vs. last month4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#409of 517
Top 79% · Bottom Tier
#1 (best)#517 (worst)
#407Peer
#408Peer
#409This company
#410Peer
#411Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering August 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 63% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.1%
Product Quality
17.6%
Pricing
15.8%
Response Speed
13.0%
Loyalty
11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 33.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
63.2%
4
16.5%
3
7.7%
2
3.7%
1
9.0%

Based on 600 analyzed reviews. Sentiment is slipping: 77.3% of reviews in the last three months were positive, compared with 93.1% in the three months before that.

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