Customereye

Doola

Professional Services • United Statesdoola.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
−19.1 vs. last month4.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#302of 517
Top 58% · Mid Pack
#1 (best)#517 (worst)
#300Peer
#301Peer
#302This company
#303Peer
#304Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 16% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 20% negative and 20% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.7%
Product Quality
14.2%
Response Speed
12.1%
Onboarding
12.0%
Loyalty
11.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100
23/100
signal score
  • •Built from a negative-review share of 20.7% across this company's analyzed reviews.
  • •6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
80.3%
4★
5.7%
3★
1.7%
2★
1.8%
1★
10.5%

Based on 600 analyzed reviews. Sentiment is improving: 96.2% of reviews in the last three months were positive, compared with 88.2% in the three months before that.

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