Martin Dawes

Appliances & Home Electronics • United Kingdommartindawes.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+8.5 vs. last month4.41 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#115of 189

Top 61% · Mid Pack

#1 (best)#189 (worst)

#113Peer

#114Peer

#115This company

#116Peer

#117Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral1%
Negative24%

Sentiment Balance

Covering November 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 30% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.1%

Problem Resolution

14.8%

Product Quality

12.4%

Loyalty

12.3%

Response Speed

11.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

81.7%

4★

2.8%

3★

2.3%

2★

1.3%

1★

11.8%

Based on 600 analyzed reviews. Sentiment is slipping: 68.6% of reviews in the last three months were positive, compared with 86.4% in the three months before that.

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