Lucy in the Sky

General Retail & Marketplaces • United Stateslucyinthesky.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

−6.4 vs. last month3.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#288of 359

Top 80% · Bottom Tier

#1 (best)#359 (worst)

#286Peer

#287Peer

#288This company

#289Peer

#290Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 32% negative

67%

positive

Positive67%
Neutral2%
Negative32%

Sentiment Balance

Covering October 2024 — 102 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 32% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.7%

Delivery Shipping

16.6%

Response Speed

13.3%

Loyalty

12.7%

Communication

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 16.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

52.0%

4★

16.7%

3★

6.2%

2★

3.2%

1★

22.0%

Based on 600 analyzed reviews. Sentiment is improving: 83.8% of reviews in the last three months were positive, compared with 15.9% in the three months before that.

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