Based on public reviews and response behavior.
100 reviews over 454 days (about 6.7 per month). Busiest month: 45% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 25 Oct 2026
Score
57.7
Industry average 64.8
7.1 below average
Rating
4.92
Industry average 4.32
0.60 above average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 13% negative
Covering August 2026 — 45 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 11% negative and 2% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 1% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Loyalty" is the strongest recurring theme in the reviews: 58 mentions with a sentiment score of 85.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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