Customereye

Lords & Labradors

Pet Products & Supplies • United Kingdomlordsandlabradors.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+44.3 vs. last month4.14 ★ average rating · 612 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#226of 263
Top 86% · Bottom Tier
#1 (best)#263 (worst)
#224Peer
#225Peer
#226This company
#227Peer
#228Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 602 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.3%
Product Quality
19.2%
Customer Support
12.5%
Response Speed
12.4%
Loyalty
10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 8.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100
57/100
signal score
  • Built from a negative-review share of 22.4% across this company's analyzed reviews.
  • 10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
69.6%
4
7.5%
3
3.6%
2
5.9%
1
13.4%

Based on 612 analyzed reviews. Sentiment is slipping: 18.2% of reviews in the last three months were positive, compared with 80.9% in the three months before that.

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