Customereye

Lockly

Home & Living • United Stateslockly.com

Review data last updated .

Based on public reviews and response behavior.

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1,038 reviews over 2,873 days (about 11 per month). Busiest month: 9% of reviews. Languages: en 96%, unknown 4%, es 0%.

Overall Score

38/100
−16.5 vs. last month2.82 ★ average rating · 1,038 reviews
38/100 from 1,038 reviews over 71 months, high confidence.

Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026

Score

37.7

Industry average 67.9

30.2 below average

Rating

2.82

Industry average 4.44

1.62 below average

Reply rate

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Industry average 45.4%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#5304of 5448 ranked in Home & Living
Top 97% · Bottom Tierdown 834 from last month
#1 (best)#5448 (worst)
#5302Peer
#5303Peer
#5304This company
#5305Peer
#5306Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

46% of reviews positive, 52% negative

46%
positive
  • Positive46%
  • Neutral2%
  • Negative52%

Sentiment Balance

Covering August 2026 — 20 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Problem Resolution
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Product Quality
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Customer Support
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Communication
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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