Customereye

Livewellnationwide

Pharmacy & Online Medicine • United Kingdomlivewellnationwide.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
4.51 ★ average rating · 451 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#117of 189
Top 62% · Mid Pack
#1 (best)#189 (worst)
#115Peer
#116Peer
#117This company
#118Peer
#119Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering October 2022 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 29% negative and 29% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 435 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.4%
Response Speed
18.3%
Customer Support
14.5%
Product Quality
12.0%
Loyalty
10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 43.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
81.6%
4
6.0%
3
2.4%
2
1.8%
1
8.2%

Based on 451 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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