Lenssaver

Healthcare & Medical • United Kingdomlenssaver.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#409of 615

Top 67% · Mid Pack

#1 (best)#615 (worst)

#407Peer

#408Peer

#409This company

#410Peer

#411Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral2%
Negative20%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 567 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.3%

Customer Support

15.0%

Response Speed

14.7%

Product Quality

11.0%

Loyalty

11.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 36.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

85.3%

4★

7.0%

3★

2.2%

2★

1.2%

1★

4.3%

Based on 600 analyzed reviews. Sentiment is improving: 87.5% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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