Based on public reviews and response behavior.
489 reviews over 921 days (about 16 per month). Busiest month: 25% of reviews. Languages: en 92%, unknown 3%, fr 2%.
Healthcare & Medical average: score 64.1, rating 4.34 stars, reply rate 44.1%, over 3,103 ranked companies · benchmark 15 Oct 2026
Score
61.3
Industry average 64.1
2.8 below average
Rating
3.14
Industry average 4.34
1.20 below average
Reply rate
—
Industry average 44.1%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
53% of reviews positive, 46% negative
Covering September 2026 — 16 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 31% negative and 0% neutral.
Share of theme mentions
Themes extracted from 489 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,103 ranked companies in Healthcare & Medical (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 30% of reviews against an industry average of 44%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 138 mentions with a sentiment score of 79.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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