Based on public reviews and response behavior.
474 reviews over 2,233 days (about 6.5 per month). Busiest month: 10% of reviews. Languages: en 64%, unknown 35%, ko 1%.
Healthcare & Medical average: score 66.5, rating 4.37 stars, reply rate 44.7%, over 2,990 ranked companies · benchmark 23 Oct 2026
Score
61.4
Industry average 66.5
5.1 below average
Rating
3.14
Industry average 4.37
1.23 below average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 49% negative
Covering September 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.
Share of theme mentions
Themes extracted from 474 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,990 ranked companies in Healthcare & Medical (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 4% of reviews against an industry average of 44%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Onboarding" is the strongest recurring theme in the reviews: 67 mentions with a sentiment score of 72.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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