Livi

Healthcare & Medical • United Kingdomlivi.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

+16.6 vs. last month4.22 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#145of 615

Top 24% · Top Tier

#1 (best)#615 (worst)

#143Peer

#144Peer

#145This company

#146Peer

#147Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 28% negative

72%

positive

Positive72%
Neutral0%
Negative28%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 288 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.7%

Response Speed

16.9%

Loyalty

13.6%

Product Quality

11.7%

Communication

9.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 9.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

73.0%

4★

8.3%

3★

2.0%

2★

1.3%

1★

15.3%

Based on 300 analyzed reviews. Sentiment is holding steady: 84.6% of reviews in the last three months were positive, compared with 81.2% in the three months before that.

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