Customereye

LensDirect

Healthcare & Medical • United Stateslensdirect.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#392of 615
Top 64% · Mid Pack
#1 (best)#615 (worst)
#390Peer
#391Peer
#392This company
#393Peer
#394Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.5%
Delivery Shipping
15.2%
Response Speed
12.1%
Product Quality
11.7%
Problem Resolution
10.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • •Built from a negative-review share of 27.0% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
89.3%
4★
2.0%
3★
0.7%
2★
0.8%
1★
7.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 88.7% of reviews in the last three months were positive, compared with 93.2% in the three months before that.

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