Black Sheep Coffee

Food & Beverage • United Kingdomleavetheherdbehind.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

−18.7 vs. last month3.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#135of 551

Top 25% · Top Tier

#1 (best)#551 (worst)

#133Peer

#134Peer

#135This company

#136Peer

#137Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 29% negative

71%

positive

Positive71%
Neutral1%
Negative29%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

24.4%

Customer Support

16.6%

Product Quality

15.7%

Delivery Shipping

12.5%

Loyalty

11.6%

Most feedback concerns Pricing.

The most common complaint theme is Value For Money, making up 2.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

62.8%

4★

4.5%

3★

4.2%

2★

5.8%

1★

22.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 73.6% of reviews in the last three months were positive, compared with 69.4% in the three months before that.

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