Laithwaites Wine USA

Food & Beverage • United Stateslaithwaiteswine.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−2.8 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#437of 551

Top 79% · Bottom Tier

#1 (best)#551 (worst)

#435Peer

#436Peer

#437This company

#438Peer

#439Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 22% negative

76%

positive

Positive76%
Neutral2%
Negative22%

Sentiment Balance

Covering September 2024 — 135 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 25% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.8%

Product Quality

18.5%

Response Speed

14.5%

Customer Support

10.6%

Loyalty

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

74.8%

4★

11.8%

3★

6.7%

2★

1.7%

1★

5.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.2% of reviews in the last three months were positive, compared with 93.1% in the three months before that.

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