Lead Academy

Professional Certification & Skills • United Kingdomlead-academy.org

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−12.5 vs. last month4.51 ★ average rating · 627 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#179of 281

Top 64% · Mid Pack

#1 (best)#281 (worst)

#177Peer

#178Peer

#179This company

#180Peer

#181Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral0%
Negative14%

Sentiment Balance

Covering November 2024 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 617 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.9%

Customer Support

18.3%

Loyalty

15.0%

Onboarding

13.5%

Response Speed

8.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100

20/100

signal score

•Built from a negative-review share of 14.4% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

76.9%

4★

12.0%

3★

3.2%

2★

1.1%

1★

6.9%

Based on 627 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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