Customereye

Knoma

Lending & Consumer Finance • United Kingdomknoma.io

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
+17.9 vs. last month4.78 ★ average rating · 556 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#202of 275
Top 73% · Mid Pack
#1 (best)#275 (worst)
#200Peer
#201Peer
#202This company
#203Peer
#204Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering August 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 542 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
23.3%
Response Speed
22.5%
Customer Support
19.4%
Product Quality
11.5%
Communication
7.6%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • •Built from a negative-review share of 40.0% across this company's analyzed reviews.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
87.8%
4★
8.5%
3★
0.7%
2★
0.4%
1★
2.7%

Based on 556 analyzed reviews. Sentiment is slipping: 44.4% of reviews in the last three months were positive, compared with 84.6% in the three months before that.

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