JOURNEY OFFICIAL

Computers & Hardware • United Statesjourneyofficial.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

−7.0 vs. last month4.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#23of 127

Top 18% · Top Tier

#1 (best)#127 (worst)

#21Peer

#22Peer

#23This company

#24Peer

#25Peer

Overall Customer Sentiment

Category Leader

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral2%
Negative28%

Sentiment Balance

Covering September 2024 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 13% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.7%

Delivery Shipping

13.6%

Pricing

12.4%

Customer Support

12.1%

Communication

11.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 35.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

72.8%

4★

6.5%

3★

3.7%

2★

4.8%

1★

12.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 87.2% of reviews in the last three months were positive, compared with 85.8% in the three months before that.

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