Customereye

Fierce PC

Computers & Hardware • United Kingdomfiercepc.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
−40.0 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#44of 127
Top 35% · Upper Half
#1 (best)#127 (worst)
#42Peer
#43Peer
#44This company
#45Peer
#46Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
16.7%
Delivery Shipping
16.5%
Product Quality
14.8%
Loyalty
13.8%
Response Speed
10.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • •Built from a negative-review share of 15.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
83.0%
4★
7.8%
3★
2.7%
2★
1.2%
1★
5.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.9% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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