Customereye

Stringberry

Computers & Hardware • United Kingdomstringberry.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

53/100
−2.1 vs. last month4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#56of 127
Top 44% · Upper Half
#1 (best)#127 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering November 2024 — 103 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 19% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication
22.1%
Product Quality
20.4%
Delivery Shipping
18.7%
Response Speed
10.3%
Loyalty
8.5%

Most feedback concerns Communication.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • •Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
80.7%
4★
5.7%
3★
4.3%
2★
2.5%
1★
6.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.9% of reviews in the last three months were positive, compared with 91.9% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis