Customereye

Piggy

Professional Services • United Kingdomjoinpiggy.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
−14.3 vs. last month4.81 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#458of 517
Top 89% · Bottom Tier
#1 (best)#517 (worst)
#456Peer
#457Peer
#458This company
#459Peer
#460Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 38% negative

61%
positive
  • Positive61%
  • Neutral1%
  • Negative38%

Sentiment Balance

Covering March 2022 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 276 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
19.9%
Product Quality
19.2%
Loyalty
17.2%
Onboarding
15.1%
Delivery Shipping
11.0%

Most feedback concerns Pricing.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • Built from a negative-review share of 37.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
88.0%
4
8.0%
3
2.3%
2
0.3%
1
1.3%

Based on 300 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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