Customereye

GoCardless

Professional Services • United Kingdomgocardless.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

196 reviews over 283 days (about 21 per month). Busiest month: 15% of reviews. Languages: en 78%, fr 14%, de 5%.

Overall Score

45/100
−11.8 vs. last month2.28 ★ average rating · 196 reviews
45/100 from 196 reviews over 10 months, moderate confidence.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

44.7

Industry average 66.2

21.5 below average

Rating

2.28

Industry average 4.38

2.10 below average

Reply rate

—

Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1324of 1436 ranked in Professional Services
Top 92% · Bottom Tierup 184 from last month
#1 (best)#1436 (worst)
#1322Peer
#1323Peer
#1324This company
#1325Peer
#1326Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

35% of reviews positive, 63% negative

35%
positive
  • Positive35%
  • Neutral2%
  • Negative63%

Sentiment Balance

Covering September 2026 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 78% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Communication
Hidden
Onboarding
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Professional Services