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Professional Services • United Kingdomgocardless.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−16.9 vs. last month3.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#465of 517

Top 90% · Bottom Tier

#1 (best)#517 (worst)

#463Peer

#464Peer

#465This company

#466Peer

#467Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral1%
Negative34%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.9%

Onboarding

12.9%

Loyalty

12.4%

Response Speed

10.4%

Pricing

10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 12.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 27.3% across this company's analyzed reviews.
•23 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

57.5%

4★

5.0%

3★

1.8%

2★

2.8%

1★

32.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 47.1% of reviews in the last three months were positive, compared with 47.5% in the three months before that.

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