Based on public reviews and response behavior.
200 reviews over 313 days (about 19 per month). Busiest month: 22% of reviews. Languages: en 100%, es 1%.
Jewelry & Watches average: score 67.0, rating 4.33 stars, reply rate 34.5%, over 66 ranked companies · benchmark 1 Nov 2026
Score
53.8
Industry average 67.0
13.3 below average
Rating
3.65
Industry average 4.33
0.68 below average
Reply rate
—
Industry average 34.5%
not measured
Among ranked Jewelry & Watches companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 30% negative
Covering October 2026 — 43 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 23% negative and 2% neutral.
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 66 ranked companies in Jewelry & Watches (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.218 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.254). Review the worst months in the trend data to identify specific operational or product issues.
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