Based on public reviews and response behavior.
189 reviews over 361 days (about 16 per month). Busiest month: 14% of reviews. Languages: en 95%, fr 2%, es 2%.
Jewelry & Watches average: score 68.7, rating 4.41 stars, reply rate 35.1%, over 78 ranked companies · benchmark 17 Oct 2026
Score
54.7
Industry average 68.7
14.0 below average
Rating
4.02
Industry average 4.41
0.39 below average
Reply rate
—
Industry average 35.1%
not measured
Among ranked Jewelry & Watches companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 22% negative
Covering September 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.
Share of theme mentions
Themes extracted from 189 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 78 ranked companies in Jewelry & Watches (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.487). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 54.7 sits in the bottom quarter of about 80 ranked Jewelry & Watches companies (25th percentile: 62, median: 71). The weakest topic and the reply rate are the two levers that move this score fastest.
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