Customereye

James Lane

Home & Livingjameslane.com.au

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 115 days (about 53 per month). Busiest month: 41% of reviews. Languages: en 100%.

Overall Score

69/100
Short observation window (115 days)
+22.5 vs. last month3.96 ★ average rating · 200 reviews
69/100 from 200 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.9%, over 5,066 ranked companies · benchmark 14 Oct 2026

Score

68.5

Industry average 66.9

1.6 above average

Rating

3.96

Industry average 4.46

0.50 below average

Reply rate

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Industry average 45.9%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#2461of 5066 ranked in Home & Living
Top 49% · Upper Halfup 1949 from last month
#1 (best)#5066 (worst)
#2459Peer
#2460Peer
#2461This company
#2462Peer
#2463Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering October 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 30% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
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Product Quality
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Pricing
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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