Customereye

Matsato

Home & Living • United Statesmatsato.com

Review data last updated .

Based on public reviews and response behavior.

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500 reviews over 73 days (about 208 per month). Busiest month: 39% of reviews. Languages: en 73%, unknown 11%, de 6%.

Overall Score

83/100
Short observation window (73 days)
+18.7 vs. last month4.26 ★ average rating · 500 reviews
83/100 from 500 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026

Score

82.6

Industry average 67.9

14.7 above average

Rating

4.26

Industry average 4.44

0.18 below average

Reply rate

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Industry average 45.4%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#803of 5448 ranked in Home & Living
Top 15% · Top Tierup 975 from last month
#1 (best)#5448 (worst)
#801Peer
#802Peer
#803This company
#804Peer
#805Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

70% of reviews positive, 29% negative

70%
positive
  • Positive70%
  • Neutral1%
  • Negative29%

Sentiment Balance

Covering August 2026 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
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Delivery Shipping
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Response Speed
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Pricing
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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