Based on public reviews and response behavior.
747 reviews over 4,249 days (about 5.3 per month). Busiest month: 14% of reviews. Languages: en 99%, unknown 1%, nl 0%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
56.1
Industry average 64.8
8.7 below average
Rating
3.62
Industry average 4.32
0.70 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
57% of reviews positive, 41% negative
Covering August 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 747 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Establish a formal buyer protection policy with clear escalation paths, guaranteed refund windows for non-delivery and misrepresented items, and a dedicated mediation team. Currently Invaluable deflects all responsibility to individual auction houses, which 1-star reviewers consistently cite as the core failure.
Create a tiered accreditation system for auction houses on the platform with mandatory background checks, authenticity guarantees for high-value lots, and ongoing performance scoring based on buyer feedback, fulfilment rates, and dispute frequency. Automatically suspend auction houses falling below threshold scores.
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