Invaluable

General Retail & Marketplaces • USinvaluable.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−10.0 vs. last month3.69 ★ average rating · 1,021 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#106of 359

Top 30% · Upper Half

#1 (best)#359 (worst)

#104Peer

#105Peer

#106This company

#107Peer

#108Peer

Overall Customer Sentiment

Above Average

58% of reviews positive, 40% negative

58%

positive

Positive58%
Neutral2%
Negative40%

Sentiment Balance

Covering June 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 987 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.1%

Onboarding

13.7%

Loyalty

11.5%

Communication

10.9%

Pricing

10.0%

Most feedback concerns Product Quality.

The most common complaint theme is Loyalty, making up 11.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 40.2% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

56.1%

4★

9.2%

3★

5.6%

2★

6.2%

1★

22.9%

Based on 1,021 analyzed reviews. Sentiment is slipping: 54.5% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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