Graduation Outlet

General Retail & Marketplaces • United Statesgraduationoutlet.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

48/100

−16.6 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#247of 359

Top 69% · Mid Pack

#1 (best)#359 (worst)

#245Peer

#246Peer

#247This company

#248Peer

#249Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 25% negative

73%

positive

Positive73%
Neutral3%
Negative25%

Sentiment Balance

Covering October 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

28.1%

Response Speed

18.3%

Product Quality

17.7%

Customer Support

9.2%

Onboarding

7.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 33.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

85.8%

4★

5.0%

3★

2.2%

2★

1.8%

1★

5.2%

Based on 600 analyzed reviews. Sentiment is improving: 97.6% of reviews in the last three months were positive, compared with 91.0% in the three months before that.

Unlock full insights