Customereye

Filippo Loreti

General Retail & Marketplaces • United Statesfilippoloreti.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
+16.7 vs. last month3.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#231of 359
Top 64% · Mid Pack
#1 (best)#359 (worst)
#229Peer
#230Peer
#231This company
#232Peer
#233Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 23% negative

74%
positive
  • Positive74%
  • Neutral3%
  • Negative23%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.9%
Delivery Shipping
16.7%
Pricing
14.4%
Customer Support
12.0%
Loyalty
11.7%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 6.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 30.7% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
62.0%
4
9.2%
3
4.3%
2
3.7%
1
20.8%

Based on 600 analyzed reviews. Sentiment is improving: 85.7% of reviews in the last three months were positive, compared with 58.8% in the three months before that.

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