Based on public reviews and response behavior.
79 reviews over 826 days (about 2.9 per month). Busiest month: 19% of reviews. Languages: en 92%, fr 3%, es 1%.
Cosmetics & Fragrance average: score 63.8, rating 4.27 stars, reply rate 36.1%, over 461 ranked companies · benchmark 23 Oct 2026
Score
62.9
Industry average 63.8
0.9 below average
Rating
3.78
Industry average 4.27
0.49 below average
Reply rate
—
Industry average 36.1%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 29% negative
Covering September 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Share of theme mentions
Themes extracted from 79 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 461 ranked companies in Cosmetics & Fragrance (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.341 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 8% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
Unlock the full report — $4.99