Based on public reviews and response behavior.
109 reviews over 204 days (about 16 per month). Busiest month: 33% of reviews. Languages: en 100%.
Shipping & Delivery average: score 53.6, rating 3.58 stars, reply rate 33.3%, over 602 ranked companies · benchmark 23 Oct 2026
Score
58.0
Industry average 53.6
4.4 above average
Rating
2.16
Industry average 3.58
1.42 below average
Reply rate
—
Industry average 33.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
30% of reviews positive, 70% negative
Covering October 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 73% negative and 0% neutral.
Share of theme mentions
Themes extracted from 109 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 602 ranked companies in Shipping & Delivery (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.544 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 97% of reviews against an industry average of 33%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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