Shipito

Shipping & Delivery • United Stateswww.shipito.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−8.1 vs. last month3.93 ★ average rating · 1,030 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#26of 143

Top 18% · Top Tier

#1 (best)#143 (worst)

#24Peer

#25Peer

#26This company

#27Peer

#28Peer

Overall Customer Sentiment

Category Leader

54% of reviews positive, 44% negative

54%

positive

Positive54%
Neutral2%
Negative44%

Sentiment Balance

Covering July 2026 — 72 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 50% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,004 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.0%

Delivery Shipping

15.2%

Response Speed

12.4%

Product Quality

10.7%

Onboarding

10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 43.9% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

63.8%

4★

7.2%

3★

5.9%

2★

4.3%

1★

18.8%

Based on 1,030 analyzed reviews. Sentiment is holding steady: 75.7% of reviews in the last three months were positive, compared with 79.3% in the three months before that.

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