Based on public reviews and response behavior.
600 reviews over 2,335 days (about 7.8 per month). Busiest month: 13% of reviews.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.8%, over 5,116 ranked companies · benchmark 15 Oct 2026
Score
33.2
Industry average 66.9
33.7 below average
Rating
3.00
Industry average 4.46
1.46 below average
Reply rate
—
Industry average 45.8%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
43% of reviews positive, 56% negative
Covering October 2024 — 223 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 82% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Introduce a live chat or callback service for billing disputes and safety incidents, replacing fully automated responses. Prioritise cases involving overcharges exceeding 25%, subscription disputes, and safety violations.
Implement mandatory opt-in confirmation emails with clear cancellation pathways for Uber One renewals. Add in-app notifications 7 days before renewal with a one-click cancellation option.
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