Customereye

NAKS Inc./ HoodMart

Home & Living • United Stateshoodmart.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
−8.3 vs. last month4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#282of 675
Top 42% · Upper Half
#1 (best)#675 (worst)
#280Peer
#281Peer
#282This company
#283Peer
#284Peer

Overall Customer Sentiment

Above Average

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering December 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 20% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.0%
Product Quality
18.0%
Delivery Shipping
13.3%
Response Speed
9.3%
Loyalty
9.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 28.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.0%
4
5.8%
3
1.5%
2
1.5%
1
3.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.2% of reviews in the last three months were positive, compared with 95.3% in the three months before that.

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