Customereye

Gardening Direct

Home & Living • United Kingdomgardeningdirect.co.uk

Review data last updated .

Based on public reviews and response behavior.

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44 days of reviews, with a steady monthly review flow. Busiest month: 55% of reviews — one month dominates this sample. Languages: en 93%, unknown 5%, ca 1%.

Overall Score

69/100
Short observation window (44 days)
+21.6 vs. last month4.42 ★ average rating
69/100 from public reviews over 3 months, limited confidence. trend not shown: window under six months. one month holds 55% of the reviews.

Home & Living average: score 66.9, rating 4.38 stars, reply rate 43.9%, over 5,920 ranked companies · benchmark 4 Nov 2026

Score

69.2

Industry average 66.9

2.3 above average

Rating

4.42

Industry average 4.38

0.04 above average

Reply rate

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Industry average 43.9%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#2795of 5920 ranked in Home & Living
Top 47% · Upper Halfup 1252 from last month
#1 (best)#5920 (worst)
#2793Peer
#2794Peer
#2795This company
#2796Peer
#2797Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

78% of reviews positive, 22% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering September 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Product Quality
Hidden
Loyalty
Hidden
Customer Support
Hidden
Communication
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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