Hometap

Real Estate & Property • United Stateshometap.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

73/100

−0.8 vs. last month4.86 ★ average rating · 1,001 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#5of 92

Top 5% · Top Tier

#1 (best)#92 (worst)

#3Peer

#4Peer

#5This company

#6Peer

#7Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 14% negative

84%

positive

Positive84%
Neutral2%
Negative14%

Sentiment Balance

Covering July 2026 — 105 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 15% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

24.9%

Customer Support

21.0%

Product Quality

16.4%

Loyalty

12.3%

Response Speed

8.1%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 14.1% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

92.7%

4★

4.5%

3★

0.9%

2★

0.1%

1★

1.8%

Based on 1,001 analyzed reviews. Sentiment is holding steady: 98.7% of reviews in the last three months were positive, compared with 97.8% in the three months before that.

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