TDS – Tenancy Deposit Scheme

Real Estate & Property • United Kingdomwww.tenancydepositscheme.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+23.8 vs. last month3.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#84of 92

Top 91% · Bottom Tier

#1 (best)#92 (worst)

#82Peer

#83Peer

#84This company

#85Peer

#86Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 33% negative

66%

positive

Positive66%
Neutral2%
Negative33%

Sentiment Balance

Covering October 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.4%

Loyalty

15.4%

Communication

10.7%

Product Quality

10.4%

Problem Resolution

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 15.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 32.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

64.5%

4★

4.3%

3★

1.2%

2★

1.3%

1★

28.7%

Based on 600 analyzed reviews. Sentiment is improving: 39.3% of reviews in the last three months were positive, compared with 29.7% in the three months before that.

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